Frequently asked questions


I can't sign in, or I can't remember my password. What do I do?

Please use the password assistance page to reset your password. If you don't receive the email containing reset instructions, please send us an email at and we'll reset your password manually for you.

Can I edit the additional details on my listing?

Unfortunately not. We need to proofread the additional details you update to ensure that the information is correct and appropriate before it is set live.

How do I list my property?

If you haven't listed a property with us before, you will need to register first. You can register a vacancy by selecting 'Add a Listing'. Listing a property is free and takes only a few minutes.

You must include internal and external photos or the listing will be rejected. Please include a comprehensive description of what is on offer, including: features, inclusions, who else lives there, proximity to services etc. For students, the more information given the better. It also helps to reduce unnecessary or repetitive questions that you will need to answer.

How do I help my listing stand out from the rest?

When posting a listing, consider the following:

  • Listings that include all bills will be granted a "badge" indicating such. This moves the listing ahead of "unbadged" properties.
  • Newest listings that include all bills will feature at the top of the search results.
  • Properties/rooms with lots of pictures tend to get noticed by students more. Make sure to include pictures of bedrooms, living areas and exteriors.

How long will my advertisement remain on the database?

Each advertisement will be live on the database for three (3) weeks. You will be sent an email advising you of the impending expiry date, and you will have the opportunity to extend this date.

When the room/property has been leased, please log onto the database and close the listing.

Why am I still receiving enquiries even though my property has been leased ?

For your listing to disappear from the database, you must close your listing when the property is no longer available. If you are unsure how to close the listing, please email or call (02) 4913 8888 and ask to be transferred.